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Candidate Gateway Apply for Job Using IE11 - Activity Guide Fails To Update Left-Hand Menu And Submit Goes To Error: 'Fetching array element 8: index is not in range 1 to 7' (Doc ID 2450399.1)

Last updated on AUGUST 03, 2020

Applies to:

PeopleSoft Enterprise HCM Candidate Gateway - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Other Issue with Candidate Gateway

Candidate Gateway -- Job applying/posting error/issue with Internet explorer browser

Multiple users are reporting the below error while trying to apply/submit a job opening using Candidate Gateway. Below is the environment info and error info:

1. PeopleTools - PT8.56.08
2. HCM Maintenance - HCM 9.2.25

What is known so far:

1) customer has reviewed the Doc ID 2354554.1 for this issue.  However this resolution does not appear to apply
2) when using IE11 to apply for job, at end of step 5, there is no Submit button, only Next button, which errors out.
  The Previous/Next/Submit buttons appear to be out of sync with the Activity Guide
3) Issue has occurred since going live with upgrade:(09/04)
  from PUM13 to PUM25
  from PT 8.54.27 to PT8.56.08
4) Issue is instance specific in Prod using IE11. does not occur with Chrome.
  Can be replicated at-will in Prod using IE11.
5) UAT and other pre-prod envs are working as expected in both IE11 and Chrome.
6) Redeployed the middle tier and cleared cache in the problem environment.


ERROR


Error:
Fetching array element 8: index is not in range 1 to 7.
(180, 252)
HRS_CANDIDATE_MANAGER.CMP_CAND_EXP.UI.FluidPageLayout.OnExecute Name:ActivityGuideStepFieldEdit PCPC:20976 Statement:415
Called from:HRS_CANDIDATE_MANAGER.CMP_CAND_EXP.UI.FluidPageLayout.OnExecute Name:ActivityGuideNextFieldEdit Statement:400
Called from:HRS_CG_APPLY_FL.GBL.HRS_FL_WRK.PTGP_NEXT_PB.FieldEdit Statement:1
While fetching the value of an array element, the index was not within the length of the array.
OK


Fetching array element 8: index is not in range 1 to 7.
(180, 252)
HRS_CANDIDATE_MANAGER.CMP_CAND_EXP.UI.FluidPageLayout.OnExecute
Name:ActivityGuideStepFieldEdit PCPC:20976 Statement:415
Called from:HRS_CANDIDATE_MANAGER.CMP_CAND_EXP.UI.FluidPageLayout.OnExecute
Name:ActivityGuideNextFieldEdit Statement:400
Called from:HRS_CG_APPLY_FL.GBL.HRS_FL_WRK.PTGP_NEXT_PB.FieldEdit Statement:1


STEPS

The issue can be reproduced at will with the following steps:
1. using IE11, apply for job
2. go the end using Next Button, there is no Submit button, only another Next button.
3. click the Next Button at the end and observe the error.




Cause

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In this Document
Symptoms
Cause
Solution
References


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