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'Unable to Access the Underlying Query Datasource' Error Accessing Fluid My Advising Notes Page (Doc ID 2456853.1)

Last updated on DECEMBER 18, 2019

Applies to:

PeopleSoft Enterprise CS Academic Advisement - Version 9.2 and later
Information in this document applies to any platform.


On : 9.2 version, Academic Advisement

Advisors are getting the following message when trying to access My Advising Notes from the Fluid Advisor Homepage.

"Unable to access the underlying Query Datasource.
PT_PGPACKAGE.PT_PGInformation.OnExecute Name:InitializeFromDB PCPC:3195 Statement:118
Called from:PTPG_API.Model.OnExecute Name:Model Statement:50
Called from:PTS_SEARCH.PivotGridSearch.OnExecute Name:Initiate Statement:53
Called from:SAA_ADVNOTE_SUM_FL.Activate Statement:12

The issue can be reproduced at will with the following steps:
1. Log in as an advisor and navigate to Self Service and select the Advisor Homepage.
2. Click on the My Advising Notes tile.
3. Error will occur.


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