'Unable to Access the Underlying Query Datasource' Error Accessing Fluid My Advising Notes Page
(Doc ID 2456853.1)
Last updated on MAY 01, 2024
Applies to:
PeopleSoft Enterprise CS Academic Advisement - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
Advisors are getting the following message when trying to access My Advising Notes from the Fluid Advisor Homepage.
ERROR
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"Unable to access the underlying Query Datasource.
PT_PGPACKAGE.PT_PGInformation.OnExecute Name:InitializeFromDB PCPC:3195 Statement:118
Called from:PTPG_API.Model.OnExecute Name:Model Statement:50
Called from:PTS_SEARCH.PivotGridSearch.OnExecute Name:Initiate Statement:53
Called from:SAA_ADVNOTE_SUM_FL.Activate Statement:12
The issue can be reproduced at will with the following steps:
1. Log in as an advisor navigate to Self Service and select the Advisor Homepage.
2. Click on the My Advising Notes tile.
3. Error will occur.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |