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An error occurred when trasnferring to or from the merchant's site. (18036,3408) SCM_PV_EXTERNAL_APP.DirectConnectPuchOut.Execute. (Doc ID 2457585.1)

Last updated on JULY 07, 2020

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ISSUE:
--------
We are having an issue where when the approver selects a PunchOut requisition to approve, when they click on the item description, the system is giving the following error:

An error occurred when transferring to or from the merchant's site.
(18036,3408) SCM_PV_EXTERNAL_APP.DirectConnectPuchOut.Execute.

Business Impact:
--------------------
Approves cannot verify the order before they approve the requisition

Steps:
-------
1. Create a requisition from ePro>Requisitions>Punchout
2. Submit the requisition for approval
3. Login as the Approver
4. Navigate to to worklist
5. Select the requisition
6. Expand the line details
7. Click on Item Description
Will get the following error:

An error occurred when trasnferring to or from the merchant's site. (18036,3408) SCM_PV_EXTERNAL_APP.DirectConnectPuchOut.Execute.

8. Now Navigate to Manage Requisitions
9. Search for the requisition
10. Click on the item description
11. The system takes you to the supplier website and displays the item fine.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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