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EAR9.2: Email ID Not Populated In The PS_AR32001_TMP Table. (Doc ID 2485361.1)

Last updated on JULY 11, 2019

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Issue:
-------
EMAILID IS NOT GETTING POPULATED IN PS_AR32001_TMP TABLE when the STATEMNT job is run.


Steps to Replicate:
---------------------
1. Navigate to Main Menu > Accounts Receivable > Customer Interactions > Statements > Create Customer Statements
2. Provide a customer ID in the customer field, corresponding business unit and set ID
3. Run the STATEMNT job
4. After the process runs successfully, please query PS_AR32001_TMP for the corresponding statement ID or process instance


Actual Behavior:
------------------
You will see that the EMAILID field is not populated – that is a consequence of
CNTCT_SEQ_NUM being set to 0 – the steps that does this part has been marked in
the Service Request


Expected Behavior:
-------------------
EMAIL ID filed should be populated.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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