Correcting Payment Application to Tuition Calculated Charges (Doc ID 2490413.1)

Last updated on JANUARY 26, 2024

Applies to:

Goal

One student account has payments applying to tuition calculated charges in future or past terms instead of the term the payment posted. This data issue occurred because tuition calculation accidentally had fees reversed past terms. Although the customer account is correct, it is now difficult to read since payments from past terms have been applied to future terms and vice versa. Reversing the payment transactions is not an option for them as they have already closed the accounting books from past years and this will raise concerns with their auditor.  The policy is to apply payments

What is the best way to re-apply the payments to charges the term they were posted in? The Payment Applier process in reset mode cannot be used because the student has refunds and Third Party Contract information on their account
 

Solution

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