My Oracle Support Banner

E-PUM: NativeOS Deployment Fails on Validating PeopleSoft Supported Platform with Error "must be str, not NoneType" (Doc ID 2502197.1)

Last updated on AUGUST 21, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Microsoft Windows x64 (64-bit)


Deploying a PUM Image or a PT DPK Patch on Native OS Windows fails with the following error when running on the command line:


Validating PeopleSoft Supported Platform

must be str, not NoneType


Similar error message:

TypeError: unsupported operand type(s) for +: 'NoneType' and 'str'

unsupported operand type(s) for +: 'NoneType' and 'str'


The issue can be reproduced at will with the following steps:

1. Download the PUM Image or PT DPK files from My Oracle Support.

2. Extract the first zip file.

3. Run the dpk setup script to deploy the image or patch:

    psft-dpk-setup.bat <setup options>




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.