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Beneficiary Changes For 4X Savings Plans Are Not Saving Correctly When Changed in Self Service (Doc ID 2502566.1)

Last updated on MARCH 24, 2021

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When there is currently no beneficiary designated for a Savings Plan, attempting to change beneficiary information for Savings Plans in Self Service causes display of two rows for the same beneficiary, one showing percentage from the past, the other blank. If the new percentage is entered on the old record, a new row is entered for the Savings Plan but no row is entered for the beneficiary. If the new percentage is entered on the blank record, rows are entered for both Savings Plan and beneficiary.

STEPS
---------------------------
1. Navigate to Self Service > Benefits > Benefits Summary.
2. Select Savings Plan.
3. Select the Edit button to change beneficiaries/allocations.
4. Enter new percentage on the row that shows the percentage allocated to the beneficiary from the earlier period.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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