E-PIA: "UnAuthorized Token Has Been Detected By The System. Please Signon With Your User ID And Password" While connecting from Portal to Content provider instance (Doc ID 2504582.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

On : 8.56 version, PIA Core Technology

Interaction hub 8.56.13/9.1 configured with Campus Solutions 8.56.13/9.0. While attempting to connect Campus Solutions through Ihub getting below error.
 
ERROR
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UnAuthorized Token has been detected by the System. Please signon with your User ID and Password


PIA_Servlet's logs Reported below error message.
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"[IOException]javax.net.ssl.sslhandshake exception: java.security.cert.certificateexception: untrusted server certificate chain"
WARNING psft.pt8.auth.PSCheckToken doKnockKnockRequest doKnockKnockRequest() Failed:https://YYY.Domain/psp/XXXXX/?cmd=checkToken[IOException]javax.net.ssl.sslhandshake exception: java.security.cert.certificateexception: untrusted server certificate chain.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Ihub
2.Go to Main Menu > Peoplesoft >
3.Click on Campus Solutions.

Changes

Upgraded to PT 8.56

Cause

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