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SFP: Integration Broker Configuration Error - Unable to Ping Vocado Server (Doc ID 2519493.1)

Last updated on DECEMBER 08, 2019

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Oracle Student Financial Planning - PeopleSoft CS Integration Broker Configuration error

After configuring the Integration Gateway, creating a new gateway node, and importing in the SSL root certificate into the gateway, customer is getting an error when attempting a ping of the external node.

ERROR
-----------------------
The error received from the ping is: Integration Gateway - External System Contact Error (158,10721)

In IB error log: com.peoplesoft.pt.integrationgateway.common.MessageUnmarshallingException: XMLMessage format is incorrect.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete the IB configuration for Oracle Student Financial Planning.

Cause

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In this Document
Symptoms
Cause
Solution
References


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