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System Error Received When Selecting Acknowledgement From Open Enrollment Activity Guide (Doc ID 2534264.1)

Last updated on DECEMBER 09, 2019

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise PT PeopleTools - Version 8.57 to 8.57 [Release 8.4]
Information in this document applies to any platform.

Symptoms

Create a new Activity Guide template in HCM Open Enrollment from an existing template. When signing into Employee Self Service as an employee, and selecting Acknowledgment from the Open Enrollment Activity Guide, the following error occurs:

ERROR
-----------------------
The page cannot be displayed because a system error has occurred. Please contact your administrator.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set up Acknowledgement Framework for Open Enrollment
2. Sign into Employee Self Service as an employee
3. Click on Open Enrollment Tile
4. Click on Acknowledgment

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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