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E-PIA: Malformed Pages In PeopleSoft when accessing via LB/Firewall (Doc ID 2547714.1)

Last updated on DECEMBER 08, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Malformed Pages In PeopleSoft

When logged into the Peoplesoft PIA everything looks as it should until you dive down 2 menu options deep then we are getting ]]> ]]> where the Menu bars for Home/Worlist/Multichanel Console etc and where favorites/Main Menus/ etc (breadcrumbs) are supposed to be. If I press F5 for a refresh it takes the system back to the last known good page. The last page that loaded successfully

EXPECTED BEHAVIOR
-----------------------
no special characters should be showing

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login
2. drill down 2 menu options deep then we are getting ]]> ]]> where the Menu bars for Home/Worlist/Multichanel Console etc and where favorites/Main Menus/ etc (breadcrumbs) are supposed to be.



Cause

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In this Document
Symptoms
Cause
Solution
References


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