E-DPK: Puppet (err): Tuxedo home cloning failed, error message: [Execution of 'su - psfthr -c (...) returned 255: Starting Oracle Universal Installer...] (Doc ID 2548233.1)

Last updated on APRIL 23, 2023

Applies to:

Symptoms

When attempting to run the PeopleSoft/PeopleTools DPK setup script on Redhat Linux, the following error occurs (note: this can also occur for a PUM image setup as well):

ERROR
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Puppet (err): Tuxedo home cloning failed, error message: [Execution of 'su - psfthr -c "/apps/psoft/PT85704/tuxedo/oui/bin/runInstaller -silent -clone -waitforcompletion -nowait -jreLoc /apps/psoft/PT85704/bin/jdk -invPtrLoc /apps/oraInventory857/oraInst.loc ORACLE_HOME=/apps/psoft/PT85704/tuxedo ORACLE_HOME_NAME=OraTux1222Home TLISTEN_PASSWORD=<REDACTED>"' returned 255: Starting Oracle Universal Installer...]

Another version of the error is as below:

2019-06-11 15:05:12 -0500 Puppet (debug): Tuxedo permissions updated successfully
2019-06-11 15:05:12 -0500 Puppet (debug): Tuxedo clone home command D:\PSoft\PUM32\pt\bea\tuxedo/oui/bin/setup.exe -silent -clone -waitforcompletion -nowait -jreLoc D:/PSoft/PUM32/pt/jdk1.8.0_201   ORACLE_HOME=D:\PSoft\PUM32\pt\bea\tuxedo ORACLE_HOME_NAME=OraTux1222Home TLISTEN_PASSWORD=***
2019-06-11 15:05:12 -0500 Puppet (debug): Executing: 'D:\PSoft\PUM32\pt\bea\tuxedo/oui/bin/setup.exe -silent -clone -waitforcompletion -nowait -jreLoc D:/PSoft/PUM32/pt/jdk1.8.0_201   ORACLE_HOME=D:\PSoft\PUM32\pt\bea\tuxedo ORACLE_HOME_NAME=OraTux1222Home TLISTEN_PASSWORD=***'
2019-06-11 15:05:19 -0500 Puppet (debug): Tuxedo install failed, cleaning up the partial install
2019-06-11 15:05:22 -0500 Puppet (debug): Tuxedo listener service stopping failed
2019-06-11 15:05:22 -0500 Puppet (debug): Tuxedo listener service delete failed
2019-06-11 15:05:22 -0500 Puppet (debug): Tuxedo ProcMgr service stopping failed
2019-06-11 15:05:22 -0500 Puppet (debug): Tuxedo ProcMgr service delete failed
2019-06-11 15:05:22 -0500 Puppet (err): Tuxedo home cloning failed, error message: [Execution of 'D:\PSoft\PUM32\pt\bea\tuxedo/oui/bin/setup.exe -silent -clone -waitforcompletion -nowait -jreLoc D:/PSoft/PUM32/pt/jdk1.8.0_201   ORACLE_HOME=D:\PSoft\PUM32\pt\bea\tuxedo ORACLE_HOME_NAME=OraTux1222Home TLISTEN_PASSWORD=***' returned 4294967295: Oracle Universal Installer, Version 12.2.0.1.0 Production
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STEPS
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The issue can be reproduced at will with the following steps:
1. Set the TMP environment variable to a location that is not owned by the user running the DPK setup script.
2. Run the DPK setup script for mid-tier deployment.
3. Error occurs during Tuxedo home clone step.

Changes

Cause

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