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EAP 9.2: Payment Request Center Does Not Show Requests For Approval (Doc ID 2549459.1)

Last updated on SEPTEMBER 09, 2024

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

9.2 Image 24

ACTUAL BEHAVIOR
---------------
No payment request transaction shows on Accounts Payable > Payments > Payment Request > Payment Request Center

EXPECTED BEHAVIOR
-----------------------
Payment requests that are available for review are expected to be displayed on the request center

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set Up Financials/Supply Chain > Product Related > Procurement Options > Vouchers > Payment Request Template
  - Set Reviewer Role to ADMINISTRATOR
2. Setup Enterprise Components > Approvals > Approvals > Approval Process Setup for PaymentRequestApproval definition
3 Login as user
  - Navigate to Main Menu > Employee Self-Service > Payment Request Center and submit request
5. Login as the Approver (SUPERVISOR Role)
  Navigate to Accounts Payable > Payments > Payment Request > Payment Request Approval
  - Successfully retrieve Request pending approval
6. Navigate to Accounts Payable > Payments > Payment Request > Payment Request Center
  - Enter search filter to include above request date
  - No request is shown



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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