My Oracle Support Banner

EAR 9.2: Cash Control Entries Are Deleted Without Warning When AR Deposit Bank Account Is Changed (Doc ID 2552533.1)

Last updated on JANUARY 21, 2020

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 PUM 18 version, Cash Control

ACTUAL BEHAVIOR
---------------
When the deposit is saved, cash control accounting entries are created. Journal Generator runs and creates cash control journal.
If User go back to the deposit and from the deposit control page change the bank account to one which doesn't have cash clearing turned on. When the deposit is saved, there is no warning but the cash control accounting entries created above are deleted.
The journal is now orphaned and cannot be reconciled since no accounting entries exist.

EXPECTED BEHAVIOR
-----------------------
Either reversal entries should be sent to GL or user should not be allowed to change deposit once the journal is generated or cash control entries have been created.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create the deposit with cash clearing enabled bank, cash control accounting entries are created.
2: Run Journal Generate and creates cash control journal.
3: Now go back to the same deposit and from the deposit control page change the bank account to one which doesn't have cash clearing turned on.
4: When the deposit is saved, there is no warning but the cash control accounting entries created above are deleted. The journal is now orphaned and cannot be reconciled since no accounting entries exist.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot reconcile cash control journal with AR.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.