My Oracle Support Banner

Workflow Notification Setting On The Transaction Configuration Page Overrides Notification Setting On The Approval Process Setup Level (Doc ID 2559057.1)

Last updated on JULY 08, 2020

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

The settings in the Approval Process Setup (BU-level) page should have overridden the settings in the Transaction Configuration page (System-level).
However, when a user is both in a custom "User List" used in the Approval Process Setup > Definition Notifications and a Requester which is used by the Transaction Configuration page, the notifications settings followed was that of the Transaction Configuration page.


 

Steps to reproduce the issue:  

Setup:

  1. Create a role based user list called TEST_ROLE1 with role TEST_ROLE1
  2. Assign the TEST_ROLE1 to VP2               
  3. Create an apporval process setup with header level  for US005 
  4. Click on Definition notifications > Add an event `On Final approval' Level - Header
  5. Under Notifications > Set Participant to Userlist  and Userlist to TEST_ROLE1 and check only Email and Un-check Worklist              
  6. On Transaction Configuration for Process ID - Requisition > Event  - On Final Approval, Under Notifications participant  - Requester Check Email and Worklist             

Transaction  :

  1. Log in as requester VP1 and navigate to Purchasing > Requisitions > Add/Update requisitions > Create a requisition and submit for approval           
  2. Workflow triggered to VP2 as per setup             
  3. Log in as VP2 and navigate to Worklist >Worklist > Click on Worklist item        
  4. Approve the requisition            
  5. Transaction approved
  6. Log in as VP1 > Worklist > Worklist
  7. Worklist item - Transaction approved for created requisition as per Transaction configuration setup

BU-level should have overridden the settings in the Transaction Configuration page (System-level).

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.