URLs In Approval Email Notification Pointing To Incorrect Portals (Doc ID 2559516.1)

Last updated on MARCH 20, 2023

Applies to:

Symptoms

URLs in approval email notification pointing to incorrect portals.

Steps to reproduce the issue:

1.Service Procurement > Requisition > Create Requisition > Create resource based requisition

2.Enter Required details

3.Save and Submit

4.Source Requisition

5.Create Resource based WO for the requisition > Enter Supplier , Service Provider Contact and Service Provider

6.Release WO

7.Now login as Service Provider ¿ Sarah Mandy

8.Enter timesheet against the WO

9.Submit for approval.

10.Please note approval went to BBLOCK

11.BBLOCK received approval email with URL to view the timesheet.

URL points to employee portal which is expected.

Click on URL.

Issue-

User will get unknown node name in URL error in browser window

12.Now login as BBLOCK on employee portal  > Go to Worklist

13.Deny the timesheet

Issue-

14.Service provider Sarah Mandy will receive email notification with employee portal URL

15.Now create another time sheet, submit for approval

16.Log in as approver.

17.Approve the timesheet

Issue-

18.Service provider Sarah mandy will receive email notification but URL on the email points to employee portal

Same issue exist for Expenses email notifications.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.