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Fluid Benefits Enrollment Status Not Updating To Complete When Submitting Life Event Enrollment (Doc ID 2560452.1)

Last updated on NOVEMBER 02, 2022

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

In Activity Guide Composer templates for Life Events, a Configure Dependencies Step of 'Benefit Enrollment' was added to the Summary Step. When processing a Life Event, on the Benefit Enrollment page, when you Submit the enrollment, the status for the Benefit Enrollment step is not updated to show Completed immediately. If you click on a different step, then the status for Benefit Enrollment step is updated and shows as Completed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to the Activity Guide Composer - Organize and Configure Steps Page
2. Click Configure Dependencies for the Step
3. Process a Life Event Fluid Benefits Enrollment
4. Click Submit Enrollment

Cause

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In this Document
Symptoms
Cause
Solution
References


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