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When Attempting to Open A Fluid Life Event, the following error occurs: You already have a life event in progress. (Doc ID 2566057.1)

Last updated on AUGUST 25, 2020

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When logging in as an employee and attempting to start a Life Event, the following error is triggered:

ERROR
-----------------------
You already have a life event in progress.
Complete or Cancel that life event before starting a new one. Contact your administrator if you need help.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Employee Self Service homepage > Benefit Details tile > Life Events.
2. Select a Life Event type.
3. Enter the date of the event.
4. Click the Start Event button.

Cause

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In this Document
Symptoms
Cause
Solution


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