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HCM 9.2 - Smart Quote Special Character ’ Saved In LAST_NAME_SRCH (Doc ID 2566066.1)

Last updated on JULY 21, 2020

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Special Character ’ (Smart Quote) Saved in LAST_NAME_SRCH

When users do a copy/paste from Word and the sign " ’ " was saved in the Last Name Search, although no special characters should appear in LAST_NAME_SRCH table.

The issue can be reproduced at will with the following steps:
1. Navigate to Workforce Administration > Personal Information > Modify a Person
2. Select XXX Adams
3. Insert new row into Name Group Box and change last name from Adams to O'Adams by copying/pasting the last name from a Word document and Save.
4. Navigate to Reporting Tools > Query > Query Manager.
5. Create a New Query using the NAMES record. Select EMPLID, NAME_TYPE, EFFDT, NAME, LAST_NAME_SRCH fields. Add Criteria WHERE EMPLID = 'XXXX'
6. Run the Query. Note whether apostrophe is displayed in LAST_NAME_SRCH field.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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