Entrance Interview Information URL Broken Via Student Center
(Doc ID 2569251.1)
Last updated on MAY 12, 2020
Applies to:PeopleSoft Enterprise CS Financial Aid - Version 9 and later
Information in this document applies to any platform.
In Campus Solutions 9, the entrance interview information link can't be displayed in self-service using Internet Explorer
The issue can be reproduced with the following steps:
- Navigate to Set Up SACR > Common Definitions > Self Service > Financial Aid > Self Service Options
- In the Awarding Options tab, put ‘https://studentloans.gov’ in the entrance interview URL field
- Navigate to Self Service > Campus Finances > Accept/Decline Awards
- Select an Aid Year. Click the Entrance Interview Information Link
- In Firefox, it will not display anything meaning the page is blank; using an IE browser will show the message "This content cannot be displayed in a frame"; and using Google Chrome shows an hourglass that keeps on spinning.
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