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Integration Gateway External System Contact Error 158,10721 PTSF_ES.ESIMPL See Attached Error Messag (Doc ID 2576294.1)

Last updated on MARCH 15, 2022

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise PT PeopleTools - Version 8.56 to 8.56 [Release 8.4]
Information in this document applies to any platform.

Symptoms





User cannot add items to a requisition from the catalog. Receiving integration gateway external system error. See print screen for error

ERROR
-----------------------

Integration Gateway - External System Contact Error (158,10721) PTSF_ES.ESIMPL.JsonService.OnExecute Name:sendRequest PCPC:6977 Statement:100
Called from:PTSF_ES.ESIMPL.JsonService.OnExecute Name:doServiceStringReturnString Statement:46
Called from:PTSF_ES.ESIMPL.JsonService.OnExecute Name:doServiceString Statement:11
Called from:PTSF_ES.ESIMPL.QueryService.OnExecute Name:ExecuteQuery Statement:252
Called from:PTSF_ES.ESIMPL.Query.OnExecute Name:Execute Statement:67
Called from:PV_NEWSRCH_WRK.PV_ADD_PB.FieldFormula Name:DoSearch Statement:1212
Called

Integration Gateway was not able to contact the external system. The network location specified may be incorrect, or the site is permanently or temporarily down.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a ePro requisition and add items from catalog
2. Error


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add items to a requisition from the catalog.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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