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Fluid Benefits Enrollment Status Is Not Reset When Benefits Administration Elections Are Reprocessed (Doc ID 2578883.1)

Last updated on AUGUST 19, 2019

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 and later
PeopleSoft Enterprise HCM eBenefits - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Fluid Enrollment statuses on cards are not being cleared out when elections are cleared out

STEPS
-----------------------
1. Log in to Fluid employee self-service
2. Check out some items on plan type ID cards.  The statuses on the plan type ID cards show they have been reviewed.
3. Log out of employee self-service
3. Revert the settings using Ben Admin reprocessing to (Open/Assign)
4. Log back into Fluid employee self-service.  The settings on employee self-service are not reverting from 'Changed' to 'Pending Review', as it was expected they would.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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