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ABMGT: Error (17005, 000488) When Trying to Forecast Absence Balances (Doc ID 2588574.1)

Last updated on JANUARY 03, 2025

Applies to:

PeopleSoft Enterprise HCM Absence Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Employees receive the following error when trying to forecast Absence Balances:

Error Code (17005, 000488) occurred.  Please take note of this error code and notify your system administrator.

Additional details are provided on the error by looking at the GPPOLRUN log:

Pay Group %1 Definition is inactive as of the pay period end date (%2).
 
Application Program Failed
In Pgm Section : GPPCDMGR: GD200

Application Program Failed
In Pgm Section : GPPSERVC: BH500-CALL-CAL-DATA-PGM


The issue can be reproduced at will with the following steps:
1. Navigate to Employee Self Service homepage > Time tile dashboard > Absence Balances tile
2. Expand the Forecast Balance section, enter Absence details and click Forecast Balance button
3. Note error returned

Cause

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In this Document
Symptoms
Cause
Solution
References


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