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Health Savings Account Text and Amounts Are Missing in Fluid eBenefits (Doc ID 2596764.1)

Last updated on JUNE 05, 2020

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

The text showing Minimum and Maximum allowed contribution amounts that appears below the Annual Contribution Amount field as well as the Contribution amount itself does not display on the Health Savings Account (HSA) enrollment page in Fluid Benefits Enrollment even if the employee's enrollment is to continue. The text is expected to display in Fluid Benefits Enrollment if the employee's existing enrollment in the HSA Plan is simply to continue whether on a Life Event or in Open Enrollment for the next year.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Employee with current year HSA election selects the Open Enrollment tile from Employee Self Service homepage (Navigation: Employee Self Service > Open Enrollment tile).
2. Employee proceeds through the Open Enrollment Activity Guide to Benefits Enrollment.
3. Employee selects the HSA Benefit Plan card.

Cause

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In this Document
Symptoms
Cause
Solution


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