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E-WF: Mark Worked Items From WORKLIST Not Clearing From Other Approver's Worklist (Doc ID 2626664.1)

Last updated on SEPTEMBER 01, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

On : HCM 9.2 People Tools 8.56.11 version, Workflow

Mark worked items from WORKLIST not clearing from other approver's worklist

If Approver 1 clicked as "Marked Worked" from WORKLIST,  then Second Approver should not have the feasibility to approve the Transaction.

STEPS
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The issue can be reproduced at will with the following steps:


1. Login as EMPLOYEE and do any Transaction(Eg: Absence Request, FORM Approval) which has Multiple Approvers
2. Login as Approver 1 and Approve or DENY the Transaction
3. Login as Approver 2 and the Transaction will not listed under Approver2 as it has been approved by Approver1.
3. Do the same step as mentioned in 1 and Login as Approver 1 and Click the Mark Worked" in the Root> Worklist>Worklist
4. Login as Approver 2 and navigate to Root> Worklist>Worklist, Still Approver 2 can able click the "Mark Worked" button.
5. Ideally if one Approver is Approved then Second Approver should not have the feasibility to approve the Transaction.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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