My Oracle Support Banner

Poor Performance on the 'Welcome To Open Enrollment' Step of the Open Enrollment Activity Guide Page (Doc ID 2633259.1)

Last updated on JANUARY 04, 2022

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On the Open Enrollment tile, the “Welcome to Open Enrollment” step of the Open Enrollment Activity Guide takes 10 – 15 seconds to load.
The “Welcome to Open Enrollment” step of the OE activity guide should load quickly.

1) Employee with an open enrollment for benefits accesses the system and clicks on the Open Enrollment tile.
2) After clicking on the Open Enrollment tile, the “Welcome to Open Enrollment” step of the OE activity guide takes 10 – 15 seconds to load.


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.