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E-PUM: Error ORA-12638: Credential retrieval failed When Connecting to the PUM Using SQLPlus (Doc ID 2634048.1)

Last updated on JULY 27, 2022

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.


PeoplSoft Update Manager (PUM) DPK

Not able to connect to the PUM database using sqlplus when logged in to the server with the Domain Admin account.

Replication Steps

  1. Log in the Windows environment as a local admin.
  2. Perform the DPK install.
  3. Log into the environment as a domain account.
  4. Attempt to connect to the PUM database using SQLPlus.
  5. Get error ORA-12638: Credential retrieval failed.




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