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Create Requisition Tiles Logs User out With Following Error in Log file ERROR : CPSRow::GetChildScroll : nScroll = 0, which is = to or greater than m_pScroll->GetScrollCount() = 0 (Doc ID 2638855.1)

Last updated on FEBRUARY 15, 2020

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Create Requisition Tiles logs user out with below error in Log file.

Steps to reproduce the issue:

1) Employee Self-Service homepage > eProcurement > Create Requisition Tile
2) Log user out.

Error:

An error has occurred.
You may attempt to sign in again.
If your attempt fails please contact your system Administrator

Please make sure Webserver and Appserver are up. null

Error showed in trace file:

From trace file:
PSAPPSRV.26713 (94) 1-101372 00.54.55 0.006847 ERROR : CPSRow::GetChildScroll : nScroll = 0, which is = to or greater than m_pScroll->GetScrollCount() = 0
PSAPPSRV.26713 (94) 1-101375 00.54.58 0.000159 CMgrImp::WriteCache : Serialization failed for PDM(ADDRESS_SBP/ENG)

Cause

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In this Document
Symptoms
Cause
Solution


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