My Oracle Support Banner

Company Directory Search Is Not Displaying Preferred Personal Email Addresses And Phone Numbers (Doc ID 2643644.1)

Last updated on MARCH 03, 2020

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

After setting the Work Phone as Preferred, the Preferred Phone does not show up in the Company Directory Search Results page or View Profile Row.
Personal data shows instead.

Preferred Email appears to be working as expected.Whereas, the Preferred data does show up as expected in the Recently Viewed
So this causes a difference in the data which is displayed.
The fix for Bug 28522909 and requisites has been applied.

The issue may be replicated at will with the following steps:

1.  Login as USERID
2.  Go to  MSS > Company Directory > Search any EMPLID
Result:  Work Phone Preferred does not show in Search Results
Page:  HRCD_SEARCH_FL
Component:  HRCD_CO_DIRECT_FL

3.  Click the View Profile Row
Result:  Work Phone Preferred does not show in results
PageHRCD_PROFILE1_FL
ComponentHRCD_PROFILE_FL

4.  Click Back Button twice > Recently Viewed
Result:  Email Preferred shows
Result:  Work Phone Preferred shows

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.