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Benefits Enrollment Statements Display Incorrect Dependents Count On the Next Day (Doc ID 2649129.1)

Last updated on JUNE 17, 2020

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Benefits Enrollment Statements, both Enrollment Preview and Confirmation statements are displaying incorrect Dependents Count on the next day.

Enter and Submit Benefits Elections for Open Enrollment.
Review Benefits Enrollment Statements.
Dependents count displays correctly.
Login in a day or two.
Review Benefits Enrollment Statements for the same employee.

Dependents count shows zeros.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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