TroubleShooting Common Issues and Errors for eProcurement Requisition Inquiry Skill Chatbot (Doc ID 2672598.1)

Last updated on FEBRUARY 27, 2023

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Issue 1: Channel ID is missing in Enterprise Components > Chatbot configuration > Bot Definition.

Issue 2: Chat client is spinning and not loading.

Issue 3: “PS Error Occcured. Please contact the helpdesk” OR “System Error”

Issue 4: The chat client is not responding to the user’s message.

Issue 5: The chat client is responding with “Oops encountered an unexpected error”.

Issue 6: “GUIDAuthError”

Issue 7: Errors:

ENOTFound

ETimedOUT

Issue 8: Error: “401 UnAuthorized”

Issue 9: What is needed to enable Chatbot functionality in PeopleSoft eProcurement?

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