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EEX 9.2: Approval Delegation Framework Is Not Sending Any Workflow Email Notifications To Interested Parties For Submitted Delegation Requests (Submission, Acceptance, Rejection, Etc...) (Doc ID 2679112.1)

Last updated on OCTOBER 25, 2021

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


When an Expenses User submits a Delegation Request to temporarily re-route the Expense Report approvals to a Delegate/Proxy User, the system does generate a new Delegation Request that goes to the Proxy's Manage Delegation queue, to review, and accept/reject. If accepted, whenever an Expense Report is created, and submitted for approval, the workflow recognizes the new delegated Proxy User, and routes the transaction to both the original Approver, and the Delegate/Proxy User.

However, the delivered Approval Process ID FluidDelegation is not generating the corresponding Email Notifications to inform the Proxy that a Delegate Request has been submitted for them to accept. Also, should this Delegation Request be accepted, rejected, or routed with error, no Email Notifications are being sent to the interested parties.

REPLICATION STEPS:

    1.- Log into the FSCM Online Application as an Expenses User ID ABC
    2.- Navigate to: Enterprise Components > Delegation > Create Delegation Request
    3.- On Step 1 (Delegation Dates), define a Start Date, End Date, Comments, and click on NEXT button
    4.- On Step 2 (Delegates), click on ADD DELEGATE button, choose User ID XYZ, select it, and click on NEXT button
    5.- On Step 3 (Transactions), select the Expense Reports flag, and click on NEXT button
    6.- On Step 4 (Review and Submit), review the information entered, and click on the SUBMIT button
    7.- ISSUE #1: Confirm that on the Email Account of User ID XYZ, there is no Email Notification of this new Delegation Request
    8.- Log into the FSCM Online Application as an Expenses User ID XYZ
    9.- Navigate to: Enterprise Components > Delegation > Manage Delegation
    10.- Click on the 'Review My Delegated Authorities' link
    11.- Under the Submitted filter, select the Delegation Request, and click on ACCEPT button
    12.- ISSUE #2: Confirm that on the Email Account of User ID ABC, there is no Email Notification of this Delegation Request being accepted

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

As no Email Notifications are being received by all Delegation Request Users involved, there is no indication that the Users should go to the Manage Delegation page to review if any Request has been submitted, and as such, some may be missed, and not be acted upon in time. This may cause Expense Report transactions be routed to the incorrect Users for approval, and further delay approvals.

As in PeopleBooks is mentioned, Email Notifications should be sent out to all involved Employees (Delegators, and Proxies), so they can act quickly, and promptly on any submitted Delegation Requests.

 

NOTE: In the images/screenshots/examples mentioned and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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