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Plan Type Offered in Prior Year Displays in Current Benefit Statements Although No Longer Offered (Doc ID 2719153.1)

Last updated on NOVEMBER 25, 2020

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Fluid Benefits

ACTUAL BEHAVIOR
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A Plan Type offered in the prior year still displays in the current Benefits Statements - both Enrollment Preview and Submitted Enrollment.

STEPS
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The issue can be reproduced at will with the following steps:
1. Discontinue a Plan Type in the new year's Benefit Program (Navigation: Set Up HCM > Product Related > Base Benefits > Program Structure > Benefit Program Table).
2. Create Open Enrollment Events (Navigation: Benefits > Manage Automated Enrollment > Events > Run Automated Event Processing).
3. Log in as an employee.
4. Navigate to Benefits Enrollment for Open Enrollment (Navigation: Employee Self Service > Open Enrollment tile, Benefits Enrollment step)
5. Click the Enrollment Preview Statement button.

Cause

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In this Document
Symptoms
Cause
Solution
References


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