When Online Confirmation Statements Are Run for a Group, FSA/HSA Per Pay Period Amounts Are Incorrect for Some Employees (Doc ID 2722015.1)

Last updated on JUNE 07, 2023

Applies to:

Symptoms

When online confirmation statements are run for all employees for Open Enrollment or Event Maintenance, the per pay period amount for Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) are calculated using the frequency of the same Pay Group, regardless of the actual Pay Group of each employee.

STEPS
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The issue can be reproduced at will with the following steps:
1. Prepare Open Enrollment for group of employees (Navigation: Benefits > Manage Automated Enrollment > Events > Run Automated Event Processing).
2. Make elections with employees that have FSA/HSA contributions (Navigation: Benefits > Manage Automated Enrollment > Participant Enrollment > Perform Election Entry).
3. Run the Benefits Administration batch process to finalize the Events (Navigation: Benefits > Manage Automated Enrollment > Events > Run Automated Event Processing).
4. Run Online Confirmation Statements for a group of employees (Navigation: Benefits > Manage Automated Enrollment > Participant Enrollment > Online Confirmation Statements).
5. Review FSA and HSA amounts on employees' confirmation statements (Navigation: Workforce Administrator homepage > Benefits Administrator tile > Review Employee Benefits > Review Employee Statements

Changes

Cause

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