Inactive Mailing Addresses Display on Online Confirmation Statements
(Doc ID 2727313.1)
Last updated on NOVEMBER 10, 2023
Applies to:
PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
When an employee's mailing address is inactive, it is still displayed on the Benefits Online Confirmation Statements.
STEPS
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The issue can be reproduced at will with the following steps:
1. Make an employee's Mailing Address inactive (Navigation: Workforce Administration > Biographical > Modify a Person).
2. Run a confirmation statement for the employee (Navigation: Benefits > Manage Automated Enrollment > Participant Enrollment > Online Confirmation Statements).
3. Review the employee's conformation statement (Navigation: Workforce Administrator homepage > Benefits Administrator tile > Review Employee Benefits > Review Employee Statements).
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |