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Inactive Mailing Addresses Display on Online Confirmation Statements (Doc ID 2727313.1)

Last updated on NOVEMBER 23, 2020

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When an employee's mailing address is inactive, it is still displayed on the Benefits Online Confirmation Statements.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Make an employee's Mailing Address inactive (Navigation: Workforce Administration > Biographical > Modify a Person).
2. Run a confirmation statement for the employee (Navigation: Benefits > Manage Automated Enrollment > Participant Enrollment > Online Confirmation Statements).
3. Review the employee's conformation statement (Navigation: Workforce Administrator homepage > Benefits Administrator tile > Review Employee Benefits > Review Employee Statements).

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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