EPY: After Applying Tax Update 20-D Unable to See Self Service Checks and Receive Error on the Page 'Unable to generate PDF output'
(Doc ID 2738554.1)
Last updated on APRIL 15, 2024
Applies to:
PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
After Applying Tax Update 20-D Tests show issues with Self Service Checks, unable to view the self-service paychecks and receive error on the page 'Unable to generate PDF output'.
Also, after clicking OK, seeing this
Steps to Reproduce:
1. Apply Tax Update 20-D
2. Try to review Self Service Paychecks
- Navigation: Payroll for North America > Payroll Processing USA > Produce Payroll > Review Self Service Paycheck
- Enter an employee ID and click Search
3. Receive the error on the result page.
Changes
A Tax Update was applied
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |