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Fluid Benefit Enrollment Exception Error CScrollObjRef::Fill method(), pszWhere is NULL in the Application Server Log Causes AppServer to crash (Doc ID 2746271.1)

Last updated on JANUARY 22, 2021

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Exception error below appears in application server log when users are trying to enroll in Benefit. Users do not receive any errors in the PIA that stops employees from enrolling
but it causes application server threads to crash in the background.

 

Steps to Replicate:

Navigate to Fluid Home=> Open Enrollment => and click on the Medical tile.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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