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When Employees Stay in or Enter the Fluid Benefits Enrollment Page at the Same Time that the Event Is Being Finalized, the Event Remains Closed (Doc ID 2749082.1)

Last updated on MARCH 05, 2021

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

An employee makes elections and submits them in Self Service Benefit Enrollment for Open Enrollment. The Event is finalized and the elections are recorded in the Base Benefits tables. The employee who has not left the Benefit Enrollment page then changes an election for another Plan Type. The Event, however, remains closed as seen on the On-Demand Event Maintenance page.


Steps to reproduce the issue:

     1. The employee elects a Medical Plan (Navigation: Employee Self Service homepage > Open Enrollment tile, Benefits Enrollment step, Medical card).
     2. The employee submits elections.
     3. Event is finalized in On-Demand Event Maintenance (Navigation: Benefits > Manage Automated Enrollment > Events > On-Demand Event Maintenance).
     4. Employee, who has never exited from the Enrollment Summary, elects a Dental Plan (Navigation: Employee Self Service homepage > Open Enrollment tile, Benefits Enrollment step, Medical card).
     5. Employee again submits elections.
     6. The Event does not display as Open on On-Demand Event Maintenance (Navigation: Benefits > Manage Automated Enrollment > Events > On-Demand Event Maintenance).

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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