EOI and Level Rules on Event Rules Table Don't Work if Old Plans Are Dropped and New Plans Offered (Doc ID 2756770.1)

Last updated on MARCH 14, 2023

Applies to:

Symptoms

The “Max Number of Change Levels” is set to 1 on the EOI and Level Rules page of the Event Rules table for employees currently enrolled in a Life Insurance Plan Types. Vendors were changed as of January 1 of the new year. At that time, during Open Enrollment, employees already enrolled in the Plan Type are offered plans at all levels instead of only those no more than 1 level above the current enrollment.

Steps to reproduce the issue:

     1. Create Open Enrollment events (Navigation: Benefits > Manage Automated Enrollment > Events > Run Automated Event Processing).
     2. Employee navigates to Self Service Benefits Enrollment for Open Enrollment (Navigation: Employee Self Service > Open Enrollment tile, Benefits Enrollment step).
     3. Employee selects the Supplemental Life card.

Changes

Cause

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