Setting the Availability Date on the ACA Form Options Page after the ACA Form 1095-Cs Are Created Does Not Make Them Available to Employees in Self Service (Doc ID 2758203.1)

Last updated on MARCH 14, 2023

Applies to:

Symptoms

After the ACA 1095-C Forms were created, an Available Date was added on the ACA Form Options page. After that date, Forms are still not available for employees to view in Self Service.

Steps to reproduce the issue:

     1. Run the Create ACA XML Files process (Navigation: Benefits > ACA Annual Processing > Transmittal and Forms > Create ACA XML Forms).
     2. Enter an Availability Date on the ACA Form Options page after the Forms for that year have been created in final mode (Navigation: Benefits > ACA Annual Processing > ACA Preparation > ACA Form Options).
     3. Employee attempts to view their Forms in Self Service (Navigation: Employee Self Service > Benefit Details tile > View Form 1095-C).

Changes

Cause

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