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The Update Dependent/Beneficiary Page Provides an Error: No matching buffer found for level (15,26) (Doc ID 2759461.1)

Last updated on APRIL 12, 2021

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When an employee attempts to add a dependent (spouse) when one already exists, a warning message appears that they can CANCEL and go back and correct the relationship type or have it save as a beneficiary only. When they choose CANCEL, the following error is received by the Benefits Administrator when accessing the Update Dependent/Beneficiary page for the employee.

ERROR
-----------------------

No matching buffer found for level (15,26)


The issue can be reproduced at will with the following steps:

  1. Log in as an employee and navigate to Employee Self Service > Benefits Details > Life Events.
  2. Create a Life Event and add a dependent (spouse) when one already exists populating all fields and click Save.
  3. Receive a warning message and select CANCEL.
  4. Choose to add an Individual once again and Some fields are pre-populated from the prior attempt.
  5. Log in as the Benefits Administrator and access the Update Dependent/Beneficiary page for the employee to see the error.  Navigation:  Benefits > Employee/Dependent Information > Update Dependent/Beneficiary.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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