Supplier Portal - Reason and Comment Missing From the Denial Email of Supplier Registration (Doc ID 2764957.1)

Last updated on MARCH 06, 2023

Applies to:

Symptoms

During the denial process of a Supplier Registration on Supplier Portal, the workflow engine is called BEFORE the reason is inserted into the database.

ISSUE: The denial email is sent correctly, but the reason and comment are missing (table PS_SUP_OB_RSNCD).


Steps To Reproduce the Issue:

1. Create a SQL in Application designer and Create a new Generic template.
2. Use this template and the SQL created at point 1, in the configure transaction setup (Navigation: Enterprise Components > Approvals > Approvals > Transaction configuration)
3. Register a new supplier.
4. Complete all the train steps.
5. Submit your Registration Id.
6. As VP2 sign in and deny it.
7. Email received with only the first two parameters.

Changes

Cause

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