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Supplier Portal - Reason and Comment Missing From the Denial Email of Supplier Registration (Doc ID 2764957.1)

Last updated on MARCH 06, 2023

Applies to:

PeopleSoft Enterprise SCM eSupplier Connection - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


During the denial process of a Supplier Registration on Supplier Portal, the workflow engine is called BEFORE the reason is inserted into the database.

ISSUE: The denial email is sent correctly, but the reason and comment are missing (table PS_SUP_OB_RSNCD).

Steps To Reproduce the Issue:

  1. Create a SQL in Application designer and Create a new Generic template.
  2. Use this template and the SQL created at point 1, in the configure transaction setup (Navigation: Enterprise Components > Approvals > Approvals > Transaction configuration)
  3. Register a new supplier.
  4. Complete all the train steps.
  5. Submit your Registration Id.
  6. As VP2 sign in and deny it.
  7. Email received with only the first two parameters.





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