E-PIA: Personalize Feature On Grid Causing Error "Internal Serialization Error" When Field From A Dropzone Exists On The Page. (Doc ID 2772499.1)

Last updated on JULY 16, 2024

Applies to:

Symptoms

 When users try to use the Personalize feature on the distribution grid, they are encountering this error:

"Internal serialization error. Field Y_JOB_ORDER_LINK not in buffer. (15,61) There is an inconsistency between the client and application server. A field was found in the serialization buffer for which no space was provided in the component buffers."

This field is not even in the grid, it is in the dropzone.



It should not give any error once the Personalization is selected by the user.


"Internal serialization error. Field Y_JOB_ORDER_LINK not in buffer. (15,61) There is an inconsistency between the client and application server. A field was found in the serialization buffer for which no space was provided in the component buffers."


The issue can be reproduced at will with the following steps:
1.Created a subpage for Voucher page dropzone.
2.Added to Dropzone
3.Navigate to voucher page
4.On the distribution lines grid. Select Personalize
5.Select the fields.
6.Click OK, the user gets thrown back out to Add page with this error, this field is not even on the grid, it’s in the dropzone.

Cause

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