EeS: Supplier Default Location Change Defaults Incorrect Location For Self Service Invoice in Supplier Portal (Doc ID 2773648.1)

Last updated on JUNE 09, 2023

Applies to:

Symptoms

A Supplier Default Location is changed through Add/Update Supplier. This same Supplier is used through eSettlements. When a Self Service Invoice is added through the SUPPLIER portal, the new Default Location does not default. The original Default Location defaults.

If the Self Service Invoice is added through the EMPLOYEE portal in Classic mode, the new Default Location defaults correctly.

STEPS

1. Supplier USA0000010 - Midton Computer Supplies > one Address > 3 Locations with one Effective Date each > HQ is the Default Location
    COPR Effective Date 01/01/2000
    HQ Effective Date 01/01/2000
    SERVICES Effective Date 01/01/1901

2. eSetlements Review Supplier Details list all three Locations > HQ – Main shows as the Default Location

3. Review Agreement Details > Midton Computer Supplies > All 3 Locations have Agreement Status = Accepted by Buyer and Supplier

4. Login as JSCOTT > EMPLOYEE portal > Classic mode
    a. Add Self Service Invoice
    b. In Supplier field select Midton Computer Supplies
    c. Location field automatically fills in with correct Default Location > HQ - Main

5. Supplier Portal > Login as JSCOTT > Add Self Service Invoice > Supplier automatically defaults with Midton Computer Supplies and default Location HQ - Main

6. Back in EMPLOYEE Portal as VP1 > change Default Location to SERVICES > Add new Effective Date > SERVICES Location now has Effective Dates = 01/01/1901 and 05/01/2021
    Note: End results are the same whether a new Effective Date row is added or not.

7. eSettlements > Review Supplier Details > Default Location box now checked > for SERVICES > Default Location box no longer checked for HQ

8. Review Agreement Details > USA0000010 > Agreement Status Accepted by Buyer and Supplier has not changed

9. EMPLOYEE portal Classic mode > Login as JSCOTT
    a. Add Self Service Invoice
    b. In Supplier field select Midton Computer Supplies
    c. Location field automatically fills in with correct Default Location > SERVICES – Sales and Service Center

10. SUPPLIER Portal > Login as JSCOTT
      a. Add Self Service Invoice
      b. Supplier automatically defaults with Midton Computer Supplies and default Location HQ – Main
      c. Correct Location should be SERVICES

Changes

Cause

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