My Oracle Support Banner

E- CRM: "The Display Template Family is not Defined. Please Contact the system administrator. (17831,7200)" Error When Clicking on the “Find an Existing Case” button (Doc ID 2790026.1)

Last updated on JANUARY 26, 2024

Applies to:

PeopleSoft Enterprise CRM Support - Customer Self Service - Version 9.2 and later
Information in this document applies to any platform.


When a user tries to navigate using "Find an Existing Case" button, the below error is encountered:

The issue can be reproduced with the following steps:

  1. Navigate to Employee Self Service > Find Cases
  2. Open any case from the Search Result and click on the “Solution Search” tab
  3. Click on “Find an Existing Case” button on the page





To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.