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E-CRM:On the 360 Degree view, PDF Driver Fails with Error "Java Exception: java.lang.NoClassDefFoundError: Lorg/apache/log4j/Logger;: getting fields for class com.peoplesoft.crm.co.cm.PDFCreationDriver (2,754)" After PeopleTools Upgrade to 8.57 and Higher (Doc ID 2793397.1)

Last updated on AUGUST 04, 2021

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When trying to generate PDF by navigating to:

1. Navigate to 360-Degree Search View
2. Add deposit App page, try to generate the PDF to replicate the issue.

The following error is noticed on the screen after upgrading tools to 8.57 and above:

 

Changes

 Upgrade to 8.57 or higher tools version.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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