My Oracle Support Banner

E-CRM:On the 360 Degree view, PDF Driver Fails with Error "Java Exception: java.lang.NoClassDefFoundError: Lorg/apache/log4j/Logger;: getting fields for class (2,754)" After PeopleTools Upgrade to 8.57 and Higher (Doc ID 2793397.1)

Last updated on JANUARY 26, 2024

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


When trying to generate PDF by navigating to:

1. Navigate to 360-Degree Search View
2. Add deposit App page, try to generate the PDF to replicate the issue.

The following error is noticed on the screen after upgrading tools to 8.57 and above:



 Upgrade to 8.57 or higher tools version.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.