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User Entered Criteria is Not Considered Before Moving to Next Step (Doc ID 2796767.1)

Last updated on OCTOBER 19, 2021

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise HCM Absence Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


When no approvers are found in an approval step, the approval request is getting routed to approvers on the next step, disregarding the criteria with below Message:


The issue can be reproduced at will with the following steps:
1. Log on as the Employee
2. Navigate to Navbar > Self Service > Time Reporting > Report Time > Request Absence
3. Enter Absence Request Details:
a. Absence Name: Vacation
b. State Date:
c. End Date:
d. Duration: 8
4. Click on the Submit button
5. Click on the Yes button

1. New role without any permissions. Assign this new role to the Added Approver.
2. Create a User List for the role created in #1
3. Clone the Approval Process
a. Process ID: AbsenceManagement
b. Definition ID: AbsenceMgmtBySupervisorId
4. Add Step 2 using the user list created in #2 with the following criteria:

5. Terminate Employee’s Supervisor


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