My Oracle Support Banner

ELM 9.2: Job Data Row is Deleted in ELM When Compensation Row is Deleted and Entered Again in HCM (Doc ID 2797092.1)

Last updated on OCTOBER 14, 2021

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


Job Data in ELM is getting deleted when the compensation row in HCM is deleted and re-entered.

The issue can be reproduced at will with the following steps:
1. Go in to correct history for an EMPLID
2. Navigate to the Compensation tab
3. In the “Pay Components” section, delete row for NAHRLY comp rate code  
4. Reenter comp details and click Calculate Compensation 
5. Save, Workforce_sync service operation message will trigger to ELM.
6. Log in to ELM and run LM_LD_ASYNC: Set Up ELM > Process Asynchronous Data 
7. Upon completion, User Profile is deleted: Enterprise Learning > User Profiles > Internal Learners


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.