EEX 9.2: Receipt Required and Receipt Attached Flags Display Incorrect Values for Fluid Approvals on Expense Reports (Doc ID 2798976.1)

Last updated on APRIL 26, 2024

Applies to:

Symptoms

During the Fluid Approvals process for submitted Expense Report transactions, it has been detected that regardless if the Expense Report transaction has had files uploaded as Attachments (Header or Line levels), the 'Receipt Attached' flag at the Expense Line level will always be displayed as 'Y' (Yes). It seems to be always defaulted to 'Y'.

The 'Receipt Required' flag is also not always properly displaying the expected value according to the Receipts Required configuration at the Business Unit level.

REPLICATION STEPS:

    1.- Log into the FSCM Online Applications as an Expenses User
    2.- Go to the Expenses Definition for Business Unit US001, and at the Receipt Required tab, configure the below settings:
              a) Receipt Required = Always
              b) Minimum Receipt Amount = 25.00 USD
              c) Comments Required = Y
              d) Exceptions #1: Expense Type = Groceries , Payment Type = (All Values) , Receipt Required = Never , Minimum Receipt Amount = 0.00 USD
              e) Exceptions #2: Expense Type = Entertainment Other , Payment Type = (All Values) , Receipt Required = Always , Minimum Receipt Amount = 20.00 USD
    3.- Proceed to create a new Expense Report for an Employee based on Business Unit US001, and add multiple transaction lines, as below:
              a) Expense Line #1: Expense Type = Groceries , Amount = 60.00 USD
              a) Expense Line #2: Expense Type = Groceries , Amount = 23.00 USD
              a) Expense Line #3: Expense Type = Supplies , Amount = 67.00 USD
    4.- Do not upload any attachment to this transaction, (Not at the Header nor Line levels), and submit it for approval
    5.- Log into the FSCM Online Applications as an Expenses Approver User
    6.- Go to the Fluid Homepage, and click on the Fluid Approvals Tile
    7.- Once at the Fluid Pending Approvals page, click on the routed Expense Report transaction in order to open it
    8.- At the Fluid Expense Report main page, confirm the below problems:
              a) ISSUE: All Expense Lines have a Receipt Attached flag set to Y, which is misleading, because no file has been uploaded (Header or Line levels)
              b) Expense Line #1 using Expense Type Groceries has the Receipt Required flag as N, which is expected, as configuration stated never as an exception
              c) ISSUE: Expense Line #2 using Expense Type Entertainment Other has the Receipt Required flag as N, which is incorrect, as per defined in Exceptions, any amount over 20.00 USD should require Receipt for this Expense Type, not the general 25.00 USD
              d) ISSUE: Expense Line #3 using Expense Type Supplies has the Receipt Required flag as N, which is incorrect, as its amount is greater than the general minimum required of 25.00 USD, and the Expense Type is not defined under the Exceptions

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

At the time of performing Fluid Approvals, the Approver needs to be able to confirm correctly if all Expense Lines require a Receipt, or not, so the current functionality is not helping. At the same time, the Receipt Attached flag is by default always Y for all lines, regardless on whether a file has been uploaded to the Expense Report Header or Lines. This confuses the Approver User in the expectations on what needs to be reviewed for the submitted transaction, which can ultimately delay its approval.

The system should flag with Receipt Attached = 'Y' only those Expense Lines that have a file attached to them, and the Receipt Required flag should contain the expected value according to the Expenses Business Unit configuration.

Changes

Cause

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