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For a Life Event, When the Tile for a Benefit Plan Type Is Selected, a Search Page Displays Instead of the Benefit Enrollment Page (Doc ID 2803780.1)

Last updated on AUGUST 31, 2021

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When an employee opens Benefits Enrollment for a Life Event and selects the tile for one of the Benefit Plan Types, a search page opens, showing no matching values.


Steps to reproduce the issue:

     1. Log in as an employee.
     2. Navigate to Employee Self Service homepage > Benefit Details tile > Life Events.
     3. Proceed through the Life Event to the Benefits Enrollment step.
     4. Select the Dental or Vision tile.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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