For a Life Event, When the Tile for a Benefit Plan Type Is Selected, a Search Page Displays Instead of the Benefit Enrollment Page
(Doc ID 2803780.1)
Last updated on JUNE 10, 2024
Applies to:
PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
When an employee opens Benefits Enrollment for a Life Event and selects the tile for one of the Benefit Plan Types, a search page opens, showing no matching values.
Steps to reproduce the issue:
1. Log in as an employee.
2. Navigate to Employee Self Service homepage > Benefit Details tile > Life Events.
3. Proceed through the Life Event to the Benefits Enrollment step.
4. Select the Dental or Vision tile.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |